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E-commerce Cloud

An Integrated Customer Relationship Management Cloud Platform Designed Specifically for E-commerce Enterprises

Connects the entire chain of 'Traffic - Conversion - Repurchase - Retention', solves core pain points such as fragmented multi-platform data, difficulty in customer segmentation, and low marketing efficiency, helping enterprises achieve customer assetization operation.

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AI+电商云

Trusted by Numerous Teams

E-commerce Service Digital Engine, Activating New Momentum for Customer Retention

Based on full-cycle customer data, leveraging end-to-end service capabilities to improve efficiency, making service the core force for customer growth.

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Data Foundation

Based on key full-lifecycle customer data accumulated in the CRM (consumption, tickets, memberships, preferences, etc.)

Core Capabilities

Final Value

Solve e-commerce customer operation pain points, create a closed-loop service value chain.

Solving the Pain Point: 'Multi-channel consultations are scattered, customer service response efficiency is low, and easy to miss'

Omni-channel Unified Access: Integrates all consultation channels including phone, Enterprise WeChat, APP online customer service, official website forms, email, Douyin e-commerce customer service, etc. Customer service receives and replies to all messages on the same console without switching platforms.

Real-time Message Synchronization and Archiving: When a customer switches from 'APP consultation' to 'phone communication', the system automatically synchronizes the previous conversation records and archives all communication content in real-time, supporting subsequent retrieval and review.

Intelligent Reminder for Missed Messages: For missed consultations during customer service offline periods, the system automatically sends reminders (including customer information, consultation content) and supports one-click call back/reply to avoid missing customer requests.

Addresses the pain point: "fragmented customer data, failing to accurately match service needs."

Customer data panoramic integration (CRM membership/consumption/service/preferences) → 1-second core info mastery.

Intelligent Routing and Skill Matching: Automatically routes based on three dimensions: 'customer membership level, problem type, customer region', accurately matching service resources.

Issue prediction & script recommendation: System auto-recommends scripts (e.g., "membership benefit script" for discount queries) based on historical records and keywords to assist quick, accurate customer service responses.

Addresses the pain point: "no service process records, making review difficult and optimization ungrounded."

Full-process service recording: auto-capture all channel content + standardized work orders (problem/ duration/result).

Multi-dimensional service review: auto-generated reports (complaints/response time/FCR/satisfaction) + time filtering.

Issue attribution & traceability: System links product SKUs/customer profiles for frequent issues to identify labeling vs. perception bias, with full process tracing via ticket numbers for compliance.

Solving the Pain Point: 'Disconnect between service and marketing, unable to convert serviced customers into repeat customers'

Post-Service Marketing Connection: For customers with 'after-sales processing completed and high satisfaction', automatically pushes exclusive repurchase campaigns.

Customer Tag Linkage: Synchronizes tags such as 'high after-sales satisfaction' and 'has repurchase potential' to the CRM, subsequent marketing activities prioritize reaching these customers, pushing products that match their historical consumption preferences.

One Platform, One Subscription, Fully Integrated

One Super Platform Replaces Multiple Dispersed Tools