Intelligent Customer Service
Worry-free Service Assistant, Efficient Cost Optimizer
Provides users with instant, professional full-scenario services, escorting from pre-sales guidance to after-sales rights protection; diverts massive repetitive inquiries for enterprises, reducing 80% of customer service pressure, while gaining insights into customer needs through 300+ dimensional data reports, aiding service optimization and business growth.
Wukong AI
Get Efficient Responses in Chat
Easily Enjoy Instant Service
Directly obtain comprehensive response guarantee in chat interaction: without switching scenes, you can intuitively see the '≤10 second rapid response' label, saying goodbye to long queue waits; moreover, you can directly access through chat-associated official website pop-ups, in-app customer service, WeChat official account, mini-programs and other channels, freeing yourself from the hassle of finding channels and waiting for replies.
Precise Service Capability
Match Needs and Prepare for Service
Covers users' full-scenario consultation needs, avoiding the hassle of repeated communication: relies on an intelligent knowledge base, covering product consultation, after-sales processes, FAQs, etc., with professional and real-time updated answers; provides customized answers combined with user historical interaction data, allowing every user to receive precise service tailored to their own needs without additional repeated background explanations.
Manual Handover Guarantee
Smooth Service Transfer
When the intelligent customer service encounters complex problems or special requests that cannot be resolved, it automatically triggers manual transfer without you having to repeat the problem description; while transferring to a human agent, the historical chat records are synchronized, allowing the human agent to quickly take over your needs, no longer needing to repeatedly explain the communication background, efficiently solving your problems.
All the Applications You Need, Only One Wukong
Wukong, Integrating Dispersed Modules into a Whole
Internet plus Wukong is all you need
