Automotive Industry End-to-End Customer Management Solution

Covers the entire business process of pre-sales demand mining, in-sales conversion, and post-sales experience retention, helping automotive companies build an efficient and collaborative sales network, driving continuous growth in terminal performance.

Optimize the entire customer journey experience, create high satisfaction service perception

Leverage marketing cloud for precise and personalized marketing, spanning pre-sales demand matching, in-sales service collaboration, and post-sales issue response. While improving service efficiency, it continuously optimizes customer satisfaction and end-to-end journey experience.

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Upgrade the after-sales service system, improve service quality and response efficiency

With the help of Service Cloud, achieve efficient flow and management of support requests, combine IoT technology to monitor vehicle health status in real-time, effectively reduce the incidence of unexpected failures by predicting potential problems and proactively planning maintenance.

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Deepen dealer collaboration and cooperation, build a win-win development ecosystem

Wukong's centralized platform efficiently empowers the collaborative linkage between manufacturers and dealers, and its built-in Learning Management System (LMS) can ensure that employees keep up with cutting-edge product and technology trends in a timely manner.

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Use data as the core to drive scientific decision-making and improve business accuracy

Gain deep insights into market dynamics through data analysis, accurately capture customer needs, track sales performance in real-time, provide scientific basis for business decisions, and help make more forward-looking and effective judgments.

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IoT Smart Connected Vehicles

By integrating IoT and mobile technologies, achieve intelligent connectivity between vehicles and the cloud, providing diversified services such as remote diagnosis, secure and compliant data transmission.

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Fewer Tools, Lower Costs

Data is centrally stored, no need for cross-platform operations.

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15

h

Save Time

32

%

Efficiency Improvement

-28

%

Customer Acquisition Cost

-25

%

Customer Service Cost

Trusted by businesses worldwide

Advantages of the Solution

Enhance Brand Loyalty
Wukong establishes deep customer relationships and improves customer loyalty through end-to-end experiences and continuous interaction.
Accelerate Market Response
With Wukong's flexible platform and real-time feedback, enterprises can quickly adapt to changes, optimize products, and maintain competitiveness.
Improve Operational Efficiency
Wukong reduces costs and improves efficiency and profitability through centralized management and intelligent digital operations.
Manage Customer Lifecycle
Wukong's integrated solution ensures that customers grow from potential customers to long-term customers, and continuously upgrades the system to improve customer satisfaction.