Energy and Utilities Industry Overall Solution

Focus on customer needs, build a digital marketing service platform, improve risk control levels, and promote sustainable and healthy growth for energy enterprises.

Customer Full Journey Engagement and Efficient Service System

Equip the service support team with user-friendly tools, empower them to master customer panoramic information; rely on AI technology to ensure the speed and consistency of omni-channel service response, helping customers solve problems efficiently and accurately.

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Centralized Management and Intelligent Field Service System

Simplify operational processes and integrate customer data management through a unified view, provide real-time data insights to mobile field teams to support rapid and safe responses; simultaneously optimize all links of emergency services, inspection, patrol, and asset management to improve overall efficiency and equipment operating performance.

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End-to-End Optimization of Sales and Service Processes

Maintain market competitiveness by simplifying contract processes and quickly generating quotes; provide customized energy solutions and services for high-value commercial customers to deepen customer relationships and enhance customer loyalty.

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Clean Energy Program Full Cycle Management

Build a connection channel between customers and energy-saving electrification resources, enhance customers’ participation depth in clean energy projects, and assist in the transition to more environmentally friendly solutions.

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Fewer Tools, Lower Costs

Data is centrally stored, no need for cross-platform operations.

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15

h

Save Time

32

%

Efficiency Improvement

-28

%

Customer Acquisition Cost

-25

%

Customer Service Cost

Advantages of the Solution

Customer Self-Service
Provide an easy-to-use online portal where customers can manage bills, view usage data, report problems, and receive real-time updates.
Business Continuity
Ensure rapid recovery with a robust backup system and handle peak loads smoothly with flexible cloud infrastructure.
Remote Work Support
Allow employees to remotely monitor equipment and respond quickly using IoT and mobile applications; virtual tools enable efficient teamwork from anywhere.
Partner Collaboration
Join the global partner community to share ideas, best practices, and innovations, driving progress in the energy sector.