Empower your customer service reps to close support tickets faster.

Streamline support operations with customer service automation.

Give your customer service agents access to Wukong CRM’s service automation tools which streamline support processes and provide a company-wide and unified view of the customer. Automate workflows and handoffs across the team with full visibility. Use a help desk and ticketing workspace that improves rep efficiency.

Promote self-service and customer transparency.

Promote self-service capabilities, foster customer transparency, and create an efficient support environment that puts the customer at the center of every interaction. Enable customers to find the answers they need through a knowledge base library. Give customers ownership of their support with a personalized customer portal.

Use AI-powered customer service tools to optimize efficiency.

Offer 24/7, personalized service through an AI-powered customer support solution. Tailor support by communication channel, prior interactions, and issue type. AI-powered chatbots handle chat requests, open tickets, respond to tickets, and transfer to a human if needed. Omni-channel messaging enables your team to meet customers where they are.

Marketing Wukong delivered these results:

13x

faster ticket resolution time

38%

increase in ticket close rate

89%

of AI users say it saves time

Service Wukong — empowering your support team and your customers.

Scale support and offer a delightful customer experience to drive customer retention with Wukong CRM’s AI-powered customer service software, Service Wukong. Provide 24/7 availability with the tools customers need to self-serve, and empower reps with helpful insights so they can solve the deepest customer challenges.

Effortlessly scale your support with Service Wukong today.

Get a demo or start for free today with our AI-powered service solution that scales effortlessly with your reps and customers.

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How to Optimize and Expand Customer Support